Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@royaltystudio.ch.

RETURNS - step by step

1. Send us an Email to info@royaltystudio.ch with the description of the item you wish to return and the reasons for the return:

Return the items

2. pack your items

Simply place the items and a note with your name and order number in the package. (Make sure the item has all relevant labels)

3. post the return

Then you can send the package to the address that will be indicated by email.

You must bear the shipping costs for the return shipment yourself.

4. receive your exchange code or coupon

We will send you your exchange code or coupon via email as soon as we receive and process your package.

For returns, shipping costs incurred by ROYALTY will be charged to the buyer or deducted from the refund amount.